Front Office Manager

For the team of the FRONT OFFICE area of the SPORTING hotel in Riccione we are looking for:

• a FRONT OFFICE MANAGER

The resource will be responsible for the operational management and front desk staff, ensuring integrated and optimal management of Reception operations while promoting a positive working environment and compliance with quality and safety standards. In particular he will deal with:

• Coordinate and manage the activities of the Front Office team, defining the work shifts and taking care of the subsequent control;
• Coordinate reservations and accommodation assignments
• Supervise the operational activities of the department, guaranteeing the operational standards defined with the Management in relation to the company organisation;
• Manage the relationship with customers who access the facility, in terms of reception, resolution of any critical issues and complaints;
• Collaborate with the different departments of the accommodation facility to ensure the organization and efficiency of daily operations.

• At least 3 years of experience in the role
• Good knowledge of written and spoken English (knowledge of a second language is a preferential requirement during the selection phase);
• Excellent leadership and training skills;
• Excellent interpersonal skills with guests and collaborators;
• IT skills (Office package, preference for the Google Suite, PMS Bedzzle, BE/Channel Manager Simple Booking, CRM MR Preno);
• Preference for residence in neighboring areas;

If you love the world of well- being integrated into the world of hospitality and want to become part of the DV Hotels team, fill out the form below and send us your CV!